Returns Policy

Thank you for choosing HomesEssentials, where we take pride in offering premium-quality tables, chairs, and home furniture. Your satisfaction is our top priority. To ensure a smooth shopping experience, we’ve outlined our refund policy below.

Eligibility for Refunds

We accept refund requests for eligible purchases under the following conditions:

• Request Period: Refunds must be requested within 30 days of receiving the product.
• Condition of Items: The item must be in its original condition, unused, and free from damage, stains, or assembly marks. All original packaging, accessories, and instructions must be included.
• Proof of Purchase: A valid order number or receipt must be provided.

Note: Items that show signs of use or damage caused by the customer may not qualify for a refund.

Non-Refundable Items

Certain items are not eligible for refunds:

• Custom or made-to-order furniture.
• Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.
• Furniture that has been used, altered, or improperly assembled by the customer.

How to Request a Refund

We’ve made the refund process simple and convenient:

1. Submit a Request: Contact our customer support team via email at support@homesessentials.shop or call +1 8033171348. Provide your order details and a description of the issue.
2. Return Authorization: If your refund request is approved, we will provide instructions for returning the item, including the return address.
3. Pack and Ship: Carefully pack the item in its original packaging to prevent damage during transit. Ensure all accessories and manuals are included.
4. Inspection & Approval: Once we receive the returned item, our team will inspect it to ensure it meets the refund conditions.
5. Refund Processing: Approved refunds will be issued to your original payment method. Processing may take 7-10 business days after approval.

Shipping Costs for Returns

• Customer Responsibility: Return shipping costs are generally borne by the customer unless the return is due to a defect, damage, or an error on our part.
• Prepaid Labels: In cases where we provide a prepaid return label, the cost of return shipping will be deducted from your refund amount.

Damaged or Defective Items

If your furniture arrives damaged or defective:

1. Report Immediately: Contact us within 7 days of delivery with photos or videos clearly showing the damage or defect.
2. Resolution Options: Depending on the issue, we may offer a replacement, repair, or full refund at no additional cost to you.

Cancellations and Order Modifications

• Before Shipping: Orders can be canceled or modified before they are shipped. Please contact us as soon as possible.
• After Shipping: Once an order has shipped, it cannot be canceled. You may return the item under the conditions outlined above.

Contact Us

We’re here to assist you! If you have any questions about our refund policy or need help with a return, please reach out:

• Email: support@homesessentials.shop
• Phone: +1 8033171348 (Monday to Friday, 9:00 AM – 6:00 PM)
• Company Address: 104 compass drive, Newberry, SC 29108, United States

Our Commitment

At HomesEssentials, we’re dedicated to providing quality furniture and exceptional customer service. Your trust is invaluable to us, and we’ll do our best to make your experience as seamless as possible.

Thank you for choosing HomesEssentials.